Mr. Brueggman,

We recently contracted with your company to consult, guide, design, assemble, program and install an automated system to perform RBC's special spray technology. We were so impressed with the experience that I wanted to make you aware of your team's performance.

We enjoyed the high level of personalized attention and customer service from beginning to end. The project was managed with discipline and flexibility, to meet deadlines and accommodate unplanned refinements. DSA listened carefully to our needs, was very responsive to our questions, and provided a quality solution that really satisfied our expectations. Your immediate response and willingness to work long hours was really appreciated, and helped us recover lost ground in our critical schedule.

Detailed communications were exchanged early in the sales process, through to the final installation; to ensure what was delivered met our high expectations. Your employees were far more proficient than most that claim to have these skills. They were quick to understand the subtleties of our business, were creative at resolving the many challenges encountered, and showed a true commitment to excellence and a refreshing enthusiasm to do whatever it takes. Their dedication and support have been exemplary.

The application was well structured, performs reliably and has been a real pleasure to use. DSA's work has exceeded our expectations. The result has been better morale, improved quality, increased productivity, and lower costs. We now have access to more essential information, to more deeply understand our processes, which gives us the confidence to make better decisions internally. The system has been truly useful in helping run our business more efficiently.

It was obvious that your team lives the DSA values of being Clear, Fast, Right and Honest, and that we have benefited directly from your staffs diversity and competency. Our skepticism for outsourcing was removed by the speed with which DSA analyzed our process and created working prototypes in real-time. Working side-by-side, we've learned a great deal from DSA toward self-sufficiency. But I wouldn't trade it for your productivity and proficiency. In some cases, you were able to accomplish what other industry experts claimed was impossible!

On behalf of RBC, I want to express my thanks and appreciation. I cannot overstate the comfort I experienced knowing DSA was there to support us until we had a working system. I would recommend your automation engineering and programming services to anyone with high standards of performance and relationship management. I look forward to working with you again.

Sincerely,

Reaction Biology Corporation