Dear Mr. Brueggman,

Some months ago, Chris Gerace made a sales call to me at Raytheon Aircraft in Wichita, Kansas. At the time, I filed the information, not expecting to ever use it.

Last week, we experienced a need for your company's services. I feel compelled to write this letter to praise the outstanding service provided by Chris Gerace and Marcela Maldonado.

Customer service is often given great lip service, but is demonstrated much less frequently. In my experience of twenty-five years in the instrumentation field, I would place your company at the pinnacle of customer service based on your response to our need.

First, we were given personal service by Chris in understanding our needs. He was quick to respond with a quotation, pricing your service. While expensive, in our case time was more important and worth the cost. We had a test that was critical to have ready by Monday, Nov. 12, and we believe DSA understood the urgency of our test.

Next, Marcela quickly engaged the task of creating our VI. We were promised an initial file on Friday, Nov. 9, but received the first product on Thursday, Nov. 8. I knew Marcella and Chris understood the urgency of our test by the extraordinary support they provided to ensure we met our objective.

We received telephone support late Friday, Saturday, and support was on tap for Sunday. Chris was prepared to visit our facility in Wichita on Saturday, Nov. 10 if needed to overcome the challenges.

I understand that much of the challenge was caused by Marcela and Chris working without the equipment at their locations. Our engineer was not familiar with LabVIEW, and there was the additional challenge of integrating a third party PCM/CIA card we had just purchased for this test. Finally, when the system was installed on the test airplane, there were additional problems that were likely caused by our installation.

Through all challenges, Marcela and Chris were there - holding our hands, explaining how to install software, contacting the card manufacturer to ensure it was not causing the problem.

I cannot overstate the comfort I experienced knowing your associates were there to support us until we had a product that allowed us to successfully conduct our test - which we accomplished today.

Please count me as one of your most satisfied customers - and feel free to use me as a reference.

Sincerely

Raytheon